Your 24/7 Wellbeing Companion
For your good days, bad ones, and everything in between
With Intellect, you have convenient access to effective mental health care, from self-guided tools and assessments to on-demand 1-to-1 coaching and clinical support.
Get started by downloading the Intellect app, then:
1. Select “I’m new here” then “With your organisation“
2. Enter the access code: SPL11
3. Sign up using your work email address
Thrive in life and overcome whatever comes your way
Whether you want to build resilience, better manage your emotions, enhance your skills, or know yourself better, Intellect gets you closer to your goals. And it works! With Intellect:
81% of employees reported improved ability to regulate their emotions
93% of employees experienced a decrease in anxiety levels after 4-6 weeks of utilisation
76% of employees reported increased ability for coping with challenges
Find the right care for you
Self-care tools
Feel better with rescue sessions, build skills with learning paths, and discover yourself through assessments and journals
1-to-1 coaching
Connect with certified coaches and counsellors who speak your language to support you in your goals
24/7 help
Get immediate support and
access clinical providers for
higher touch care
Get culturally relevant care, confidentially
You deserve to work with someone who gets you. With Intellect, you’ll be able to choose from an extensive network of local providers, available in 20+ countries and 14+ languages.
Plus, with a privacy-first platform, rest assured you can seek care in a safe, confidential space. Intellect will never disclose personal information to your employer
Explore Intellect
FAQ
Introducing Intellect
What is Intellect?
Intellect is an employer-sponsored benefit that connects employees and their dependents to personalised end-to-end care. We marry technology with a human touch to help you thrive in your everyday life, build resilience, and inch a step closer to your personal goals.
What services are included with Intellect?
Intellect offers an easy and effective mental health journey experience for everyone and anyone. With Intellect, you have access to:
- Unlimited self-care tools & skill-building programmes
- 3x 30-minute virtual coaching sessions with certified coaches & counsellors, with unlimited text-messaging
- 3x 60-minute virtual clinical support sessions for higher touch care
- Unlimited 24/7 helpline access for immediate support
- Work-life consultations; 2x 30-minute virtual coaching sessions with nutritional, physical fitness, and financial coaches each, and 1x 60-minute virtual coaching session with a legal coach
How do coaching, clinical sessions, 24/7 helpline, and work-life consultations differ?
Coaching: 30-minute sessions to help you manage personal and professional challenges and work towards your goals. Coaching is helpful for those seeking direction or to be held accountable for their growth. Your coach will work with you to set goals, stretch limits, and maximise your potential.
Examples of areas you may work on with your coach: managing stress, setting boundaries, finding purpose, building skills.
Clinical sessions: 1-hour sessions by Clinical Providers for higher touch care or specialised treatments. Clinical sessions are helpful for those seeking healing, wish to process emotions and work on maladaptive personality traits, or wish to change deep-rooted aspects of their lives. Your clinician will work with you to learn strategies to resolve or manage challenges and identify and replace unhelpful thought and behavioural patterns.
Examples of areas you may work on with your coach: depression, chronic anxiety, panic attacks, trauma, eating disorders.
24/7 helpline: In-the-moment telephone call service for individuals in urgent distress who need to speak with someone immediately. A dedicated helpline ranger will help you get connected to the care you need.
Work-life consultations: 30-minute sessions with a physical fitness, nutritional, or financial coach to discuss your needs related to those topics, a 60-minute session with a legal coach to discuss your legal needs, and unlimited text messaging. Work-life consultations are helpful to get you on the right foot to identify and achieve your goals related to fitness, nutrition, financial, and legal.
How can I reach out to Intellect?
You can email us directly at support@intellect.co.
Alternatively, you can write in to us through the Intellect app, under “Report a problem” in Settings your Profile tab.
Behavioural Health Coaching
What is coaching?
What can I use coaching for?
Whether you are looking to better manage stress or emotions, upgrade your career or simply get support from someone as you navigate life, a personalised coaching experience can bring you one step closer to achieving your goals and improving your wellbeing.
Here are some areas you can use coaching for:
- ✔︎ Health & lifestyle areas
- ✔︎ Setting boundaries
- ✔︎ Work or personal stress
- ✔︎ Productivity & time management
- ✔︎ Relationships & conflicts
- ✔︎ Leadership coaching
Are there coaches who speak my local language?
Can I change coaches?
- Go to the Messaging section
- Click the 3 dots at the top right
- Choose the option to change coaches
What happens if coaching credits for myself and/or my dependents run out?
- Intro (1 credit): US$65
- Plus (2 credits): US$120
- Premium (4 credits): US$230
Clinical Support & 24/7 Helpline
What does clinical support and 24/7 helpline cover?
Our clinical support and 24/7 helpline are there for people who require further care beyond the self-care app and coaching.
24/7 Helpline: in-the-moment telephone call service for those in urgent distress to speak with professionals. Calls will be picked up within 25-45 seconds. Responders provide in-the-moment counselling, followed by referral to the appropriate resources.
Clinical Providers: Clinical Psychologists & Counsellors who provide treatment for people with emotional health issues to improve their sense of wellbeing, alleviate feelings of distress & resolve crises.
Here are some areas where you can get clinical support on:
- ✔︎ Chronic depression
- ✔︎ Anxiety issues
- ✔︎ Eating disorders
- ✔︎ Grief & bereavement
- ✔︎ Addictive behaviours
- ✔︎ Trauma-related
*Note: Psychologists are not able to prescribe medication, nor provide medical leave certs.
How can I access clinical support & 24/7 helpline?
Clinical Support
You can access Clinical support in the Intellect app, either by referral from your Coach, or if you would like to connect with a Clinical Provider directly.
- Click Connect to SOS support or Clinical Sessions [In the Coach tab]
- Select Not urgent right now
- Complete the screening assessment.
- Get matched with a Clinician to book 1-hour Clinical sessions with a Clinical Provider.
24/7 Helpline
You can call the 24/7 helpline number directly from the Intellect app itself.
- Click Connect to SOS support or Clinical Sessions [In the Coach tab or Profile tab]
- Select Yes, it is urgent for 24/7 helplines
Dependents Access
How can my dependents access Intellect’s services?
You can invite your dependents to have full premium access to Intellect directly through your account.
Go to the Profile tab > Settings > Add Dependents. They will then receive an email with a registration link to create a personal account and enjoy the premium services.
Who is an eligible dependent?
An eligible dependent is a permanent household family member of an eligible employee, and must permanently reside at the same address as the employee. Dependents must be aged 12 and above to be eligible for receiving care from Intellect.
A dependent is considered a minor if they are a child from the ages of 12-21 years old.
What if my dependent is a minor?
If your dependent is between 12-21 years old, they are considered a minor. You are required to join the first coaching or clinical session they have with Intellect. The intention is for the provider to get to know you in case risk is identified and the provider needs to get in touch with you. You may be required to attend subsequent sessions if requested by provider. You will be kept updated on their activities.
Privacy & Confidentiality
How does Intellect approach data privacy?
Our Zero-Knowledge Encryption policy keeps users’ data completely private. No one but you can access the self-care app content – not us, nor your employer.
All interactions with our providers are strictly confidential. That means your employer will not know who is using these services.
What data do we store?
The types of data collected include your registration information, participation in sessions, and user engagement data – which are never shared with your employer.
To ensure user anonymity & confidentiality, we only use aggregated and anonymised data for product improvement, development, and research purposes.
*Please refer to our Privacy Policy for details.
What data can my employer see?
Your employer has no access to your personal data, or any data that is personally identifiable to you.
The organisation only receives high-level aggregated utilisation statistics that are always anonymous and never personally identifiable to any individual.